Shipping Policy

Last Updated: June 5th, 2026

Thank you for shopping with Studio flames This Shipping Policy outlines how we process and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high demand, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and the size and weight of your order.

Any applicable shipping charges will be displayed before you complete your purchase.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected:

• Canada: 3–10 business days
• United States: 5–15 business days
• International: 7–30 business days

Please note that these are estimates only and are not guaranteed.

Tracking Information

If tracking is available for your shipment, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

We are not responsible for packages that are lost, stolen, delayed, or damaged during transit. However, we will make reasonable efforts to assist customers in resolving issues with the carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of:

• The damaged item(s)
• The shipping packaging
• The shipping label

We will review the issue and determine an appropriate resolution.

Delivery Delays

Delivery delays may occur due to weather conditions, carrier issues, customs inspections, peak shipping seasons, or other factors beyond our control.

We appreciate your patience and understanding in these situations.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Store Name: Studio flames
Email: studioflames1@gmail.com
Website: studioflames.ca